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Services>Steps to Prevent False Alarms

 
WHAT ARE FALSE ALARMS ?
False alarm means the activation of a fire alarm system or security alarm system as a result of which services, including fire and/or police services, are dispatched to your premises and upon arrival do not find any evidence of fire, fire damage, smoke, criminal activity or unauthorized entry.
STEPS TO PREVENT FALSE ALARMS
Become familiar with how to operate the system and how to use its features. Please read and retain the operators manual for your security system. Click here for a copy of your manual. Make sure everyone who has a key to your home or business knows how to operate the KPS Alarm System. Rehearse alarm cancellation with everyone who might use your system.
USER ERROR IS THE NUMBER ONE CAUSE OF FALSE ALARMS ( 76% OF ALL FALSE DISPATCHES ARE CAUSED BY USERS )
WHAT CAN BE DONE AT HOME WHEN LEAVING YOUR PREMISES
  • ENSURE THAT ALL DOORS AND WINDOWS ARE LOCKED. IF YOU HAVE PETS, BE SURE THEY ARE IN AN AREA NOT COVERED BY MOTION SENSORS (Unless you have special KPS pet immune motion detectors).
  • CORRECT ALL DRAFTS THAT MAY MOVE PLANTS AND CURTAINS , BOTH OF WHICH MAY CAUSE AN ALARM.
  • Turn your Heating and Air Conditioning unit down so that it's not turning on and off a lot while you are out. This will help save you energy as well.
WHAT TO DO AT HOME WHEN ARMING THE SYSTEM AND STAYING IN YOUR PREMISE
  • ENSURE THAT ALL DOORS AND WINDOWS ARE LOCKED.
  • Make sure you arm your system to the stay mode so that all motion detectors are turned off.  (Arming your system in the Away mode will arm the motion detectors and will cause false alarms if you walk in the area with the motion detector.)
WHAT CAN BE DONE WITH YOUR SYSTEM To Maintain it and help prevent false alarms.
  •  REPLACE THE MAIN BACKUP BATTERY EVERY 3-5 YEARS.
  •  PERFORM A TEST MONTHLY.
  • Call us or contact us for SERVICE AS SOON AS POSSIBLE AFTER ANY UNEXPLAINED ALARM. Call us to REQUEST ANNUAL MAINTENANCE CHECKS AFTER ANY HOUSEHOLD CHANGES ( REMODELING, PETS, ETC..)
WHAT CAN BE DONE TO BE SURE YOU UNDERSTAND HOW TO OPERATE IT,
  • BEFORE THE TECHNICIAN LEAVES. Ask MORE QUESTIONS ?
  • REFER TO YOUR OWNER'S MANUAL for proper use of your system.
  • ENSURE THAT ALL KEY HOLDERS ARE TRAINED IN THE PROPER USE OF THE SYSTEM. INSTRUCT Janitorial Services OR REPAIR PERSONS ON HOW TO FULLY OPERATE YOUR SYSTEM.  NEVER PROVIDE A KEY TO SOMEONE WHO IS NOT FAMILIAR WITH THE SYSTEM.  (You may want to consider giving one time users a temporary code that can be deleted later to keep you and your premises secure from someone duplicating the key and coming back later without authorization.)
It is important to ensure that your security system is communicating properly at all times, especially if your system does NOT have KPS's Cellular backup! Regular testing of your security system will help insure its proper operation at the time of an emergency, and help prevent false alarms.
WHEN TO TEST
We recommend that customers test their system at least monthly or if: There are changes to your telephone service (DSL, call waiting and call notes, new jacks, etc.). When you experience telephone problems. When you suspect there is an equipment malfunction. When you have a power failure or lightening damage.
 
HOW TO TEST :
Contact the KPS Monitoring Command Center before you do anything! You must notify us when you are testing your system to prevent us from dispatching authorities on your alarm signals, thereby avoiding false alarms. Tell our Monitoring Command Center to put your alarm account "in test" for a specific time period (You will need your secret password to do this). Arm your system and then activate it and let the siren sound for at least 90 seconds. Disarm the system and restore system to normal. Call our Monitoring Command Center again and see if alarm signals were received. If signals were received, advise us to take the system off test. Your system is working properly.

 

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